Terms of Service

By accessing or using the PacketWise website, applications, or related services (the “Service”), you agree to these Terms of Service (the “Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

PacketWise provides workflow tools for permit precheck, zoning guidance, correction handling, and reviewer support. Specific features available to your account may vary based on your plan, workspace configuration, and feature availability.

PacketWise is decision-support only. Outputs generated by the Service, including AI-generated checks, summaries, and recommendations, are intended to assist qualified humans in preparing or reviewing permit applications. They are not official determinations.

• PacketWise does not approve permits.
• PacketWise does not replace the authority having jurisdiction.
• PacketWise does not guarantee compliance, approval, review speed, or acceptance of any application.

The Service does not provide legal, engineering, architectural, land-use planning, or other professional advice. You are responsible for engaging qualified licensed professionals where required.

You must provide accurate registration information and keep credentials confidential. Workspace administrators are responsible for managing membership, roles, and access within their organization workspace. You are responsible for activity that occurs under your account.

• Use the Service in compliance with applicable laws and regulations.
• Confirm you have the right to upload any document you submit.
• Verify Service outputs before relying on them for any submission, decision, or action.
• Follow your organization’s internal policies for handling project information.

You retain ownership of documents and project data you upload (your “Customer Data”). You grant PacketWise a limited license to host, process, and display your Customer Data solely as needed to provide the Service to you and your workspace.

AI-generated outputs may be incomplete, outdated, or incorrect. The Service may surface confidence levels and source citations to help qualified reviewers evaluate output quality. You must not present AI-generated output as an official determination by any authority.

All permitting decisions remain with the applicable authority having jurisdiction and the qualified humans involved in the application and review process. The Service is designed to support — not replace — that human authority.

Specific terms for paid plans are provided at the time of subscription. See the pricing page for current published information.

Use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited uses include misrepresenting AI output as an official decision, uploading documents without authorization, and attempting to bypass required human review.

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We do not guarantee uninterrupted availability. Specific service-level commitments, if any, must be agreed in a separate written agreement.

PacketWise, including all software, designs, content, and trademarks (other than your Customer Data), is owned by PacketWise and its licensors. No rights are granted to you except as expressly set out in these Terms.

If you provide feedback, suggestions, or ideas about the Service, you grant PacketWise a worldwide, royalty-free license to use that feedback to improve the Service, with no obligation to you.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, PacketWise will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill arising out of or in connection with your use of the Service. Specific liability caps must be reviewed for this workspace before production launch.

We may suspend or terminate your access to the Service if you violate these Terms or our Acceptable Use Policy. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.

The governing law and venue for disputes arising out of these Terms must be specified for this workspace before launch launch and will be inserted here.

For questions about these Terms, contact legal@packetwise.space.